We continue to work with our suppliers to secure refunds for your group. Getting in touch with suppliers is becoming more challenging every day. Many suppliers are closed. Those who remain open are often working with a skeleton staff. Additionally, the cancellation and refund processes change daily. Some suppliers who had been offering refunds have changed their policies and are now offering future travel credit instead.
When all the refund and credit amounts are paid to Kaleidoscope Adventures by suppliers, we will contact you to discuss how you would like to process the refund/credit. Contacting you once all refunds and credits are resolved will simplify the process for your group and our staff.
Individual travel is booked and contracted differently than group travel. In almost 100% of the cases airlines, hotels, attractions, and restaurants require deposits, many non-refundable, to hold group space. Many have cancellation penalties that begin 60 days prior to your departure. Since group rates tend to be the lowest, the terms and conditions of those bookings are more stringent.
As a small business, we certainly empathize with your situation. We know families like yours work hard to save for what should be a once in a lifetime experience. Just like you, we suddenly find ourselves in a state of financial upheaval. We are trying to maintain our client relationships and staff in very difficult circumstances. We ask for your patience as we sort through solutions.
As previously stated, Kaleidoscope Adventures is being proactive by working with our suppliers to provide each group the best financial outcome possible, no matter when they postpone or cancel their travel plans. If we work together, we can achieve a solution acceptable to all parties.
Yes. Kaleidoscope Adventures will refund all payments minus the non-refundable deposit and any non-refundable supplier payments. We are required by the insurance company to pay the maximum refund to any client who purchased insurance before the insurance company will pay its portion of the claim. That is standard procedure for all travel companies.
Our reservations are made as a group which ensures the best value for travelers. Think of it as buying in bulk. We can’t refund an individual traveler because we don’t make payments for individual travelers.
The group leaders who have made the decision to reschedule did so with the intent of trying to mitigate financial losses for all involved. That said, KA offered you the option to purchase travel protection with a cancel for any reason clause (CFAR) when you registered for your trip. If you purchased the protection, file a claim with Travel Insured International. They will review your situation and determine if a refund is possible.
If you did not purchase trip protection with CFAR, you may consider “selling” your spot on the rescheduled trip. Please contact your group leader if you are interested in this option.
Kaleidoscope Adventures is working hard on your behalf to reclaim as much of your investment as possible. However, loans secured through the CARES Act can NOT be used to refund money to customers per loan guidelines.
Kaleidoscope Adventures does not carry insurance that covers this type of situation. We do maintain very high levels of liability coverage, often higher than are required by most schools. However, that coverage does not apply to the unique challenges COVID-19 presents.
By this time Kristina in our office will have contacted you with how to process the insurance claims through Travel Insured International as a group. We are providing this service to you so that the individuals in your group do not have to wait on a lengthy hold with the insurance company.
Kaleidoscope Adventures is NOT part of Travel Insured International (TII). We are a separate company. If you didn’t use the link we sent and purchased travel protection individually, you should file a claim directly with TII online, (or whatever company you used). Choose ‘file a claim’ and ‘start a claim if you were part of a group/tour’. TII will be able to provide guidance regarding your claim and its payment.
Once we have notified the insurance company of the cancellation (which we do as soon as you notify us) we have up to one year to submit all the claims. The insurance company will require us to reach out to each supplier, as we are already, and secure confirmation (and payment) for each refund expected. They will not process claims until we provide this information to them and in many cases, as you are already aware, we can’t provide it to them until the suppliers confirm and send the payment to us.
Should you have questions about the claim process, please call Kristina in our office and she will be happy to help.
The plan holder is your child so complete the form on the child’s behalf. However, the signature should be that of a parent or adult guardian. If you can’t e-sign and do not have access to a scanner, print, sign and mail the form to
Travel Insured International
855 Winding Brook Rd.
Glastonbury, CT 06033
TII is working diligently to process an unprecedented number of claims in the order they are received. There’s no way to predict when claims will be paid at this time.
Yes. We will work with schools and group leaders to reschedule your travel and safeguard your investment while following federal, state and local travel guidelines. While you may choose a different destination or attractions, our expert team remains committed to delivering the best possible experience for your students.
Please remember that the national landscape changes daily. The government has extended social distancing guidelines to April 30th. While we are cautiously optimistic that May will see a return to some normal daily activities, a more realistic timeline for considering travel may be in June. Please keep this in mind as you plan your rescheduled trip dates.
Studies have shown that travel has a positive impact on both learning and social development. We believe strongly that it is an integral part of a well-rounded education.
Domestic travel typically takes 9-12 months to plan. International can take up to 24 months. We anticipate a full return to student travel once the COVID-19 crisis abates and are ready with new and exciting ideas for destinations and performance opportunities.
Currently, groups are not traveling in the U.S. or abroad. When they resume, we’ll continue to uphold the highest travel safety standards for our travelers. We will strictly adhere to federal, state and local travel guidelines. We will also follow any CDC, WHO and Department of State recommendations.
In addition to our usual measures, we encourage preventative actions such as handwashing and communicate regularly with suppliers regarding cleaning and sanitizing measures prior to your group’s arrival. We also have a protocol in place for any traveler who may get sick on the trip.
You can purchase insurance up until the final payment is received by our company. We use an insurance company and specific codes are given for each school. Contact either your group leader organizing the trip or our office for that code. After you have that code you can use it to see the travel insurance options on our affiliate’s site (Travel Insured).
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Kaleidoscope Adventures is a full service tour company specializing in student group travel. Our primary emphasis is developing festival and performance tours for middle and high school bands, choirs, and orchestras. We also specialize in senior class trips, dance and theater as well as educational tours for science and history groups. For more than 26 years, Kaleidoscope Adventures has been a leading innovator in the student tour industry. Our expert team works closely with educators to create a unique and enriching travel experience that will enhance their classroom curriculum and bring the classroom to life.
Established in 1993, the team at Kaleidoscope Adventures has over two centuries of combined experience in the travel industry. Kaleidoscope Adventures is registered with the state of Florida as a seller of Travel and is members of the American Bus Association (ABA), Student Youth Travel Association (SYTA), Cruise Lines International Association (CLIA), National Association for Music Education (NAfME), International Air Transport Association (IATA) and the Better Business Bureau (BBB). We adhere to a strict code of ethics to maintain the above-mentioned memberships.
Kaleidoscope Adventures requires that each teacher/sponsor assign a reasonable amount of responsible adults as designated chaperones. The exact number of chaperones will vary by group depending on school requirements. Chaperones will assist in supervising students at all times during the course of the trip, under the direction of the teacher/sponsor.
All medications taken on the trip must be kept and administered by the teacher/sponsor, a designated chaperone or a school nurse (as instructed).
Generally, hotel check-in is either late afternoon or in the evening of your arrival date. If you have a morning or afternoon arrival to your destination, you will go directly to your first day activity. Most hotels do not allow group check-in before 3:00 pm. Check your final itinerary for specifics. Final itineraries are generally sent to the teacher/sponsor two weeks prior to your trip.
We generally recommend $10 to $20 per meal if eating on your own. However, some meals are generally included in the trip package, so please check with your teacher/sponsor for details regarding the particular trip inclusions. Students may also want to bring additional money for souvenir shopping at your own discretion. We suggest each student bring $50 to $100 for souvenirs.