Careers

The Director of Client Experience is accountable for ensuring the delivery of a seamless client experience across all stages and touchpoints in the client’s journey. In this role, the Director will be responsible for creating, managing, and executing the client experience strategy and priorities of the company. They will help the organization continually drive higher client satisfaction, net promoter score (NPS), client retention, and new business growth.

This position influences the senior management team, marketing, sales and other internal strategic partners in providing frictionless interactions while delivering value to clients.

The Tour Consultant is responsible for planning and implementing sales, both short and long
range, targeted toward existing and new markets within their assigned territory.

The Tour Manager shares the client relationship with the Tour consultant throughout the entire process. This role is primarily responsible for managing the successful delivery of the trip.